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Utility Telecommunications Networks during Hurricanes Helene and Milton

Hurricanes Helene and Milton that ravaged the Southeast between late September and early October have resulted in over 200 deaths and have caused an estimated $50 billion in damage and $250 billion in economic losses.

The networks of electric utilities have been severely damaged by the hurricanes’ strong winds and exceptional amounts of rain. At the top of their destructive powers affecting 10 states, Helene caused outages for almost 6 million people while Milton left over 3 million people temporarily disconnected. UTC members in the affected areas had prepared their response strategies beforehand and began restoring power and rebuilding the networks as soon as it was safe for the crews to do so. The response effort also highlighted the value of the mutual help system amongst electric utilities. For each disaster event, more than 50,000 personnel from up to 46 states and the District of Columbia were deployed to facilitate safe, efficient and timely restoration of services.

UTC is asking you to respond to this survey by Friday, November 15 to report on utility communications during response and restoration efforts after Hurricanes Helene and Milton and share your lessons learned.

The survey consists of 19 questions and will take under 10 minutes.

 

Utility Telecommunications Networks during Hurricanes Helene and Milton
What organization form does your utility have?
Did your utility experience damage from Hurricanes Helene and Milton or did your utility provide mutual aid?

How much of your networks were affected by outages?

LMR
Private LTE
Microwave
Fiber
Satellite

How long did the outages last?

LMR
Private LTE
Microwave
Fiber
Satellite
How did hurricane damage affect your communications network? Check all that apply:

How extensive was the damage to these networks?

Downed poles
Flooded conduit
Loss of power
3rd party damage
What 3d party commercial communications services did you use, if any during the storm response? (Check all that apply)
Did you coordinate or communicate with public safety entities during storm recovery?
How did the host company resolve mutual aid communications challenges?

How did the host company resolve mutual aid communications challenges?

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