As I write this I am at Dulles airport about to board a plane to Cape Town, SA, via Amsterdam. My flight was supposed to leave at this time yesterday, but airlines being what they are these days, my trip got screwed up and I had to leave today instead. The plus is that I got to spend the entire Mothers' Day with my girls and husband, and the minus is that I will miss a few things at the start of African Utility Week where Africa UTC is hosting an ICT track in partnership with AUW. Though I’m sorry to have missed part of the conference, I have to admit that I think the plus outweighed the minus in this situation. Given the intensity of last...

As I write this, I am five days past my one-year anniversary as UTC’s President and CEO, and five days out from the UTC annual conference, where I met many of you for the first time last year. I also recently completed my UTC “world-tour” by attending the U.S. Region 5 meeting in Bismarck, North Dakota, from April 18-21. As I reflect on the last year, I can sum up my experience in a few short phrases: great people are involved; there is a real need for UTC, especially as utilities transition into a more customer-interactive functionality; we must constantly, and on an ongoing basis, provide membership value; and we must create and maintain clear lines of communication. Here at UTC’s offices in D.C., we have...