Utilities and other critical infrastructure (CI) industries around the globe are being challenged to improve service delivery while at the same time deal with security threats that aim to take down their operations. Compounding these challenges are the pressures from investors and regulatory agencies to streamline operations and reduce costs all while dealing with the complexities of a retiring workforce. To conquer these formidable challenges, critical infrastructure industries require greater visibility into their operations and are looking to leverage Machine to Machine (M2M) communications technology & communications to provide the means to increase the automation of their operations.
This paper provides a roadmap tailored to the utility space on how to successfully organize supplier management activities while addressing associated security risks. It is based on practical experience, numerous discussions with utilities and vendors, and recently published standards and best practice documents.